Which is why SaRA exists to help identity those issues and quickly narrow the possible root causes. And as they’ve learned, a lot of support calls are generated by factors outside of Microsoft’s direct control, such as client-side issues, network connectivity issues, DNS problems, and more. Microsoft is well aware of this, after all they take the support calls when things go wrong. Naturally you’re going to notice problems accessing and using Office 365 services from time to time. It’s true, Office 365 is a reliable, resilient service, which is remarkable considering the scale and complexity of the service. You will be asked to rate the application and provide feedback at the end.“Office 365 is an extremely reliable service…” opens the Microsoft article announcing the availability of the new Support and Recovery Assistant (SaRA). In this case it fixed the issue so we clicked Yes. If not, click No to go through more troubleshooting steps. After this you can launch Outlook and all should be fine.
The tool will run and create a new profile for you with the name of the email account. It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc. Once selected, choose the option best suited for your situation. Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Again the tool was run and here are the steps: Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented. As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred.
Microsoft has this great tool that assists with issues on Office 365.
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